{"id":9599,"date":"2009-11-09T10:50:46","date_gmt":"2009-11-09T08:50:46","guid":{"rendered":"http:\/\/staging.sillon38.com\/?p=9599"},"modified":"2009-11-09T10:50:46","modified_gmt":"2009-11-09T08:50:46","slug":"azur-pellets-sadapter-au-service-des-clients","status":"publish","type":"post","link":"https:\/\/www.sillon38.com\/blog\/2009\/11\/09\/azur-pellets-sadapter-au-service-des-clients\/","title":{"rendered":"Azur Pellets: s’adapter au service des clients"},"content":{"rendered":"

Azur Pellets a vu le jour \u00e0 Pontcharra en septembre 2007.
\nAfin de d\u00e9couvrir un peu mieux cette entreprise men\u00e9e de mains de ma\u00eetres par les \u00e9poux Caustier, relire l’article que nous avons \u00e9crit en septembre 2008: cliquer sur: sillon38<\/a><\/p>\n

Depuis l’entreprise a \u00e9volu\u00e9 et il nous semblait utile d’aller faire un petit tour \u00e0 Pontcharra.<\/p>\n

Laurence nous sert de guide.<\/p>\n

Premi\u00e8re surprise: d’\u00e9normes sacs blancs remplis de granul\u00e9s remplissent l’usine.\u00a0\u00bb C’est une premi\u00e8re nouveaut\u00e9, on stocke les granul\u00e9s dans ces big bag qui p\u00e8sent une tonne. Ils sont tr\u00e8s pratiques. Le souci est qu’il ne devrait pas y en avoir autant. On subit l’\u00e9t\u00e9 indien et les ventes n’ont pas d\u00e9marr\u00e9. Plusieurs clients ont \u00e9galement rempli leurs silos en juillet-ao\u00fbt….\u00a0\u00bb<\/p>\n

\"azur\"<\/p>\n

Les Caustier ont \u00e9galement agrandi leur cercle de fournisseurs, les scieurs.\u00a0\u00bb Ils sont une quinzaine actuellement, tous des locaux.\u00a0\u00bb<\/p>\n

Au niveau des clients, \u00ab\u00a0on a du s’adapter \u00e0 une demande forte de bon nombre de ceux-ci, ils souhaitaient s’approvisionner \u00e0 l’usine. C’est \u00e0 pr\u00e9sent possible m\u00eame si cela pose quelques contraintes logistiques. On propose par ailleurs \u00e0 notre client\u00e8le de se servir \u00e0 la carte. Elle peut acheter plusieurs tonnes de granul\u00e9s et les stocker chez nous, se servir quand elle le veut. Nous avons \u00e9galement \u00e9tabli un partenariat avec des transporteurs locaux…. Cette vente directe apporte vraiment un plus \u00e0 nos clients!\u00a0\u00bb<\/p>\n

\"azur<\/p>\n

Des clients satisfaits de la prestation fournie et qui en exigent toujours plus. Aux Caustier de s’adapter! \u00a0\u00bb On nous a demand\u00e9 d’ajouter un maillon \u00e0 la cha\u00eene en vendant des po\u00eales \u00e0 granul\u00e9s. Une fois de plus, on a r\u00e9pondu pr\u00e9sents. Apr\u00e8s plusieurs recherches, on a choisi un fournisseur italien. Ses produits associent la qualit\u00e9, l’esth\u00e9tique et le prix. Les ventes ont bien d\u00e9marr\u00e9 car en plus de la vente nous offrons le service\u00a0 livraison et installation.\u00a0\u00bb<\/p>\n

La qualit\u00e9 est le ma\u00eetre mot de l’entreprise. Pour preuve, elle a obtenu la marque NF. C’est la premi\u00e8re, dans sa branche, en Rh\u00f4ne-Alpes \u00e0 avoir obtenu cette marque. On peut m\u00eame dire distinction. Voir notre article: sillon38<\/a><\/p>\n

Une fili\u00e8re qui se structure par l’apparition de l’association Pro-Pellets. \u00ab\u00a0Il s’agit de r\u00e9unir tous les maillons de la cha\u00eene, tous les acteurs de la fili\u00e8re afin d’offrir aux utilisateurs de\u00a0 cette \u00e9nergie toutes les infos, tous les services dont ils ont besoin.\u00a0\u00bb<\/p>\n

Restait plus qu’\u00e0 poser la question r\u00e9currente: le bois pollue. R\u00e9ponse du tac au tac: \u00ab\u00a0Le chauffage aux granul\u00e9s ne pollue pas. Seuls les bois de mauvaise qualit\u00e9, les bois issus en particulier d’\u00e9cobuages, les chemin\u00e9es mal entretenues polluent!\u00a0\u00bb.<\/p>\n

Pour contacter l’entreprise:<\/p>\n

\"plaq_azurpellet.jpg\"<\/p>\n

site internet: www.azurpellets<\/strong>.fr<\/cite><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

L’entreprise a \u00e9largi et diversifi\u00e9 son offre pour r\u00e9pondre \u00e0 la demande<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[81,2,20],"tags":[2766,4228,4418],"class_list":["post-9599","post","type-post","status-publish","format-standard","hentry","category-filierebois","category-a-la-une","category-energies","tag-granules","tag-pellets","tag-pollution"],"yoast_head":"\nAzur Pellets: s'adapter au service des clients -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sillon38.com\/blog\/2009\/11\/09\/azur-pellets-sadapter-au-service-des-clients\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Azur Pellets: 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